Average ship time is an estimated 7-10 days for Domestic Ground Advantage (First Class Shipping) (USPS), and 10-16 business days for International Orders (DHL), shipped from Pine Colorado USA. For faster ship time, we offer Priority and Express through USPS and DHL Express (2-8 business days). It is possible you may experience longer than average delivery times. PONY-O cannot guarantee any specific delivery times and is not responsible for shipping delays. This is only an estimate.

Standard Shipping cutoff for International customers is December 8. To receive your order in time for Christmas, order early, or choose Express shipping.

Standard Shipping cutoff for US customer is December 15. To receive your order in time for Christmas, order early. The last day for Priority Mail (USPS) is December 18, and Express Mail is December 20.

Need a last minute gift? Click here for PONY-O gift cards. Available in $25, $50, $75 and $100.

Click here for more information

Our office hours are Monday through Friday, 9-5 MST. You may contact us at 303-838-6976 or by email support@ponyo.com.

For the Holidays, our office will be closed on December 25-26, and January 1-3, 2024. Orders will not be shipped during that time.

Visit the link below for more details.
https://ponyo.com/pages/gdpr-compliance