Holiday FAQs

Ship Time

Average ship time is an estimated 7-10 days for Domestic Ground Advantage (First Class Shipping) (USPS), and 10-16 business days for International Orders (DHL), shipped from Pine Colorado USA. For faster ship time, we offer Priority and Express through USPS and DHL Express (2-8 business days). It is possible you may experience longer than average delivery times. PONY-O cannot guarantee any specific delivery times and is not responsible for shipping delays. This is only an estimate.

Last Days for Holiday Shipping

Standard Shipping cutoff for International customers is December 8. To receive your order in time for Christmas, order early, or choose Express shipping.

Standard Shipping cutoff for US customer is December 15. To receive your order in time for Christmas, order early. The last day for Priority Mail (USPS) is December 18, and Express Mail is December 20.

Gift Cards Make Great Gifts

Need a last minute gift? Click here for PONY-O gift cards. Available in $25, $50, $75 and $100.

Office Hours

Our office hours are Monday through Friday, 9-5 MST. You may contact us at 303-838-6976 or by email

Personal Information Compliance

Visit the link below for more details.