All order delivery is guaranteed by PONY-O (one shipment per customer).

Average ship time is 10-16 business days for International Orders from Pine Colorado USA, via DHL. For faster ship time, we offer DHL Express (2-8 business days). Due to COVID-19 and the increase in online shopping, it is possible you may experience longer than average delivery times. PONY-O cannot guarantee any specific delivery times and is not responsible for shipping delays. This is only an estimate.

We offer a 30-day money back guarantee, effective from date of receiving order, less the shipping cost, no exceptions. Return shipping is the responsibility of the customer. Return shipping labels are not provided. We do not refund the cost of products that are damaged or defaced. We do not accept returns of, or replace PONY-O products not purchased directly from us. Please contact the seller directly.

All incoming taxes and import duties are the responsibility of the customer and are separate from the shipping cost. PONY-O Hair Accessories IS NOT liable or responsible for the customs charges and taxes levied by your country.

Taxes may apply for orders over:
Country	Value Allowed Free	Tax Rate
United Kingdom	£0.00 GBP	VAT 20%	We collect
European Union	€0.00 EUR	VAT varies	We collect
Australia	$0.00 AUD	GST 10%	We collect
Canada	$40.00 CAD	GST 5%
Austria	€22.00 EUR	VAT 20%
Belgium	€22.00 EUR	VAT 21%
Denmark	80.00 kr. DKK	VAT 25%
Finland	€22.00 EUR	VAT 24%
France	€22.00 EUR	VAT 20%
Germany	€22.00 EUR	VAT 19%
Greece	€22.00 EUR	VAT 24%
Hungary	€22.00 EUR	VAT 27%
Iceland*	N/A	no VAT
Ireland	€22.00 EUR	VAT 23%
Italy	€22.00 EUR	VAT 22%
Latvia	€22.00 EUR	VAT 21%
Lithunia	€22.00 EUR	VAT 21%
Luxembourg	€22.00 EUR	VAT 17%
Malta	€22.00 EUR	VAT 18%
Netherlands	€22.00 EUR	VAT 21%
Norway	350.00 kr. NOK	VAT 25%
Poland	€22.00 EUR	VAT 23%
Portugal	€22.00 EUR	VAT 23%
Spain	€22.00 EUR	VAT 21%
Sweden	€22.00 EUR	VAT 25%

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.

Our office hours are Monday through Friday, 9-5 MST. You may contact us at 303-838-6976 or by email support@ponyo.com.

To cancel, please contact us within 30 minutes of placing your order. We will be happy to assist you! Once you receive the confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.

To avoid an undelivered or returned package, please ensure that the address you've provided is correct. Should a customer provide an incorrect address, there will be a charge for shipping another order.

If you have not received your order, please notify us within 30 days of ship date for Domestic orders, and 45 days for International. Delays in contacting us may limit options for locating a package.

Please contact us for wholesale information.

Visit the link below for more details.
https://ponyo.com/pages/gdpr-compliance

The original, high quality PONY-O and other products are available at ponyo.com or one of our Authorized Distributors worldwide.
South Africa: ponyo.co.za
United Kingdom: pony-o.co.uk
Finland: https://en.beyond.fi
Australia: au.ponyo.com
Kuwait: curlygirlskw.com