You may contact us by email: support@ponyo.com. Our office hours are Monday through Friday, 9-5 MST.

Purchase Shipment Insurance for guaranteed delivery (one shipment per customer).

Average ship time is an estimated 7-10 days for Domestic Ground Advantage (USPS), and 10-16 BUSINESS days for International Orders, shipped from Pine Colorado USA. For faster ship time, we offer Priority and Express shipping. It is possible you may experience longer than average delivery times. PONY-O is not responsible for shipping delays. This is not a guarantee for any specific delivery times, this is only an estimate.

The last day to order for Christmas delivery is:

DOMESTIC

December 14 - Hawaii

December 18 - USPS Ground Advantage

December 19 - USPS Priority Mail

December 21 - USPS Priority Mail Express

INTERNATIONAL ORDERS

December 13

We suggest ordering as soon as possible to avoid the Holiday rush.

If your PONY-O product breaks before 30 days of purchase, we will replace it, at no charge to you. If it breaks before 60 days, we will replace it at 25% off the retail cost. There is no replacement after 90 days.

Limit ONE replacement per order. Contact support@ponyo.com for more information.

We offer a 30-day money back guarantee, effective from date of receiving order, less the shipping cost, no exceptions. Return shipping labels are not provided. o keep our products as affordable as possible for all of our customers, we’ve made the decision not to include return labels. If we were to cover the cost of free returns, we would have to increase the price of all purchases. This practice is commonly used by Amazon and others. but we feel would be unfair to the majority of our customers. This approach allows us to maintain competitive pricing and ensure that everyone benefits from the best value possible. Thank you for your understanding, and please don’t hesitate to reach out if you have any other questions or concerns—we’re always happy to help!
We do not refund the cost of products that are damaged or defaced, nor do we accept returns of, or replace PONY-O products not purchased from ponyo.com. Please contact support@ponyo.com for more info.

All incoming taxes and import duties are the responsibility of the
customer and are separate from the shipping cost. PONY-O Hair
Accessories IS NOT liable or responsible for the customs charges and taxes levied by your country.

When placing an order online, your information is transmitted using
Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.

To cancel, please contact us within 30 minutes of placing your order. If you have received a confirmation email, your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.

To avoid an undelivered or returned package, please ensure that the
address you've provided is correct. Should a customer provide an
incorrect address, there will be a charge for shipping another order.

If you have not received your order, please notify us within 30 days of
ship date for Domestic orders, and 45 days for International. Delays in
contacting us may limit options for locating a package. Please understand that we have no control over a shipment once it leaves our warehouse, relying on the same information you receive from your tracking number.

Please contact support@ponyo.com for Wholesale or Distributor information.

Visit the link below for more details.
https://ponyo.com/pages/gdpr-compliance

The original, high quality PONY-O and other products are available at ponyo.com, Amazon or one of our Authorized Distributors worldwide.

South Africa: ponyo.co.za
United Kingdom: pony-o.co.uk
Finland: https://en.beyond.fi
Australia: au.ponyo.com