All order delivery is guaranteed by PONY-O.
Average ship time is 2-4 business days for Domestic orders from Pine Colorado USA via USPS First Class mail. For faster ship time, we offer USPS Priority (1-3 business days) and Priority Overnight. Orders shipped to Alaska, Hawaii, US Territories and APO addresses require longer shipping times. Due to COVID-19, it is possible you may experience longer than average delivery times. PONY-O cannot guarantee any specific delivery times. This is only an estimate.
Average ship time is 10-14 business days for International Orders from Pine Colorado USA, via DHL. For faster ship time, we offer DHL Express (3-6 business days). Due to COVID-19, it is possible you may experience longer than average delivery times. PONY-O cannot guarantee any specific delivery times. This is only an estimate.
We offer a 30-day money back guarantee, effective from date of receiving order, less the shipping cost, no exceptions. Return shipping is the responsibility of the customer. Return shipping labels are not provided. We do not refund the cost of products that are damaged or defaced. We do not accept returns of, or replace PONY-O products not purchased directly from us. Please contact the seller directly.
We offer a 60-day money back guarantee for International orders, effective from the ship date from Colorado USA, less the shipping cost, no exceptions. Return shipping is the responsibility of the customer. Return shipping labels are not provided.
All incoming taxes and import duties are the responsibility of the customer and are separate from the shipping cost. PONY-O Hair Accessories IS NOT liable or responsible for the customs charges and taxes levied by your country.
When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business.
Our office hours are Monday through Friday, 9-5 MST. You may contact us at 303-838-6976 or by email email@example.com.
Cancelling an Order
To cancel, please contact us within 30 minutes of placing your order. We will be happy to assist you! Once you receive the confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.
To avoid an undelivered or returned package, please ensure that the address you've provided is correct. Should a customer provide an incorrect address, there will be a charge for shipping another order.
I haven’t received my order
If you have not received your order, please notify us within 2 weeks of ship date for US, and 3 weeks for International. Delays in contacting us may limit options for locating a package.
Please contact us for wholesale information.
Where can I buy PONY-O products?
The original, high quality PONY-O and other products are only available at ponyo.com. Any other site is a cheap knock-off.
Your order is shipped by
- We collect sales tax for you in the required states in the U.S.A. and in the United Kingdom. If you are elsewhere you will be responsible for all taxes/duties/fees. If your order total exceeds the FREE value allowed by your country you may incur taxes.
- •Ordering enough product to ensure your savings more than cover the taxes/duties/fees, or
- •Remove an item from your cart to bring the value below the maximum amount allowed for free.
PLEASE NOTE: THESE TAXES/DUTIES/FEES ARE NOT CHARGED OR COLLECTED BY PONY-O
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